Toronto Buffalo London Sydney
Toronto Buffalo London Sydney

Client Services

Build your tea business with global support from Metropolitan Tea. Our comprehensive and extensive inventory means we’re always stocked with the teas and herbs you need to grow. 

These are just a few of the key support services that we offer to our customer, and we are continuously growing our support systems to best serve you. 


Website Tutorials & Tea Training

Go-To-Meetings: These virtual meetings allow us to walk you through all the features of our ordering site — answering your questions instantly and creating a more personal connection. We offer a vast array of tools and resources on our website, so during the meeting we can show you which tools will be most useful for your type of business. 

New customers who do a go-to-meeting with us will get 20% off their first order!

Tea Training: Our website is equipped with numerous tea training tools, and our Tea Masters are available for phone calls or virtual meetings to answer all your questions. Metropolitan Tea customers also enjoy exclusive access to our online training site for the METZ luxury tea brand. We have resources and can advise on brewing, tea blending, marketing, and more.

Enjoy access to our Tea-Brewing Instructional Videos:

 

Product Information

Each of our 1000+ teas, herbs, and blending components include detailed information available for you to use and download.

This includes:

 Allergen Declarations           Product Specifications               Profiles

 Nutritional Information       Serving Recommendations

 

Product Photography

Take advantage of our exclusive product image program. As a customer, you’ll receive access to our gallery of product images, sized and ready for publication to your own website, social media or online catalogue. Our extensive help-yourself image gallery is available at no extra cost to any customer who meet the minimum spend requirements per annum. 

 

DIY Catalogue

Every online store has different needs. That’s why we’ve created an easy-to-use digital catalogue you can configure yourself. Create your own catalogue and provide it to your customers or employees for easy reordering.

 

Marketing Materials 

Learn the background and benefits of our products and ingredients. These marketing PDFs are available for you to download and use on your own website, social media, or in store. Click here to view a few of them.

 

Global Fulfillment

Order teas, herbals, and blending components with confidence. Whether you need 2 kg or 2 pallet loads, we offer 98% fill rates with same-day or next day shipping for Canada, USA, and the Caribbean. Shipping occurs within 1 to 5 days for the rest of the world.

 

UPS Tracking

Quickly and easily track your orders. After UPS picks up your order we will send you an email with your tracking number. Easily follow the link in your email or login in to your Metro account and click the track my order icon. You can also type your tracking number directly into the UPS website.

 

Become an Approved Teatailer

Ask us how you can become an official Teatailer with a linked listing on our Teatailer page. Let us help you drive traffic to your store.

*some conditions apply

 

 


Want to become a customer?

Click here.