Services & Support

Exquisite teas. Exquisite service.

 

Why do our customers love us?

• We offer one of the world's largest selections of luxury teas
• Over 7000 products for immediate shipping world-wide — luxury loose leaf teas, herbals, plant-based pyramid teabags, and accessories
• Tea knowledge since 1978 — decades of experience in helping new and existing businesses maximize profits from selling tea
• 85% of orders received by 2pm EST shipped same day
• 98% fill rates

 

Service and support system we offer:

• Our professional web ready images of all our products available for download for your use
• Allergen declarations, product specifications, nutritional information, product profiles, and serving recommendations (all documents are downloadable from the web)
• Training website
• Go To Meetings
• DIY Catlog
• Metropolitan Tea marketing documents like our product spotlights
• Add your online business to our ‘Teatailor’ page
• Private label options

 

Who we service:

Cafés, Restaurants and Bars

Tap into a complete line of products geared toward food service. From luxury loose teas, to tea-bagged teas, teapots, cups and more, we’ve got all the bases covered. Ask us about tea-themed cocktails, cooking with tea and more.

Tea Shops & Gourmet Stores

Whether you’re starting a tea shop or adding to your existing selection, our Tea Masters can walk you through tea trends, merchandising tips and more. Plus, you’ll find everything you need in one place – teas, storage options, accessories and more – all shipped at 98% fill rates.

Souvenir & Gifts Shops

Our souvenir and gift teas are a vacation staple around the world. Boxed teas, specialty tins, infusers and more – everything you need to offer a turnkey tea addition to your gift shop or basket business.

Luxury Hotel Program

Ask about our luxury hotel service program. From in-suite tea, to large-scale food and beverage, we service some of the world’s premier 5-star hotels.

Luxury Brand Support

We supply wholesale tea to some of the best loved tea brands out there. Building up your tea portfolio? Ask us how.