Services & Support
Exquisite teas. Exquisite service.
Why do our customers love us?
- We offer one of the world's largest selections of luxury teas
- Over 7000 products for immediate shipping world-wide — luxury loose leaf teas, herbals, plant-based pyramid teabags, and accessories
- Tea knowledge since 1978 — decades of experience in helping new and existing businesses maximize profits from selling tea
- 85% of orders received by 2pm EST shipped same day
- 98% fill rates
Service and support system we offer:
- Our professional web ready images of all our products available for download for your use
- Allergen declarations, product specifications, nutritional information, product profiles, and serving recommendations (all documents are downloadable from the web)
- Training website
- Go To Meetings
- DIY Catlog
- Metropolitan Tea marketing documents like our product spotlights
- Add your online business to our ‘Teatailor’ page
- Private label options
Who we service:
Cafés, Restaurants and Bars
Tap into a complete line of products geared toward food service. From luxury loose teas, to tea-bagged teas, teapots, cups and more, we’ve got all the bases covered. Ask us about tea-themed cocktails, cooking with tea and more.
Tea Shops & Gourmet Stores
Whether you’re starting a tea shop or adding to your existing selection, our Tea Masters can walk you through tea trends, merchandising tips and more. Plus, you’ll find everything you need in one place – teas, storage options, accessories and more – all shipped at 98% fill rates.
Souvenir & Gifts Shops
Our souvenir and gift teas are a vacation staple around the world. Boxed teas, specialty tins, infusers and more – everything you need to offer a turnkey tea addition to your gift shop or basket business.
Luxury Hotel Program
Ask about our luxury hotel service program. From in-suite tea, to large-scale food and beverage, we service some of the world’s premier 5-star hotels.
Luxury Brand Support
We supply wholesale tea to some of the best loved tea brands out there. Building up your tea portfolio? Ask us how.