FAQ

Frequently asked questions

For more details, or if you have a question not listed below, please contact us.

Is there a minimum order size?
No. We have no minimum order size, but we do have minimum shipping sizes. Please contact us for information. (Note: Metropolitan offers wholesale sales only.)

Do you do custom / private labeling?
In some cases we can accommodate custom labeling, to learn more click here.

Do you do custom tea blending?
We can accommodate custom blending, but minimums will apply. Contact us for more information.

Can I get shipping terms?
First orders are processed by credit card only. Once a credit application has been filled and approved, terms may be given for future orders.

Do you make in-person sales calls?
No, we do not offer in-person sales calls. We encourage you to ask for a virtual meeting (Go-to-meeting) with a member of our staff — this will give you the opportunity to develop a more personal connection with your sales representative and allow them to walk you through the services and support features we offer on our website. We also invite you to come visit us at a trade show near you.

Find a trade show near you!

How do I order online?
Fill out a customer application online and we will set up your customer account where you can access our online ordering site. First orders can be placed online, by phone or in-person at a trade show.
(Orders are filled at 98% fulfillment rates. Fill out an application here for trial access.)

When I call, do I have to speak to a specific salesperson?
No, any member of our seasoned staff of Tea Masters and Tea consultants can help you with any questions you may have.

Do you have a showroom?
Yes, our Toronto, Canada office has a showroom (you must call in advance to set up a viewing appointment). The best way to view our complete range however, is to call us and request trial access to our ordering website.

Do you offer B2C? (business direct to consumer)
Metropolitan Tea is a B2B (business to business) wholesale supplier only. If you cannot find a tea, use our ‘Find A Teatailer’ webpage. Or, encourage your local tea shop or cafe to order the tea for you.

Do you have any promotions?
Yes. As a customer, you can sign up for our weekly promotional emails.

Which Credit Cards does Metropolitan accept?
We accept MasterCard and VISA. In the USA, we also accept Discover.

Can I pay with debit?
Currently debit payments can only be accepted in person at our Toronto office.

Other payment options?
Please ask our staff about EFT (e-transfer), Interact e-transfer, VISA Debit, ACH, and checks/cheques.

What currencies do you accept?
AUD, CAD, EUR, GBP, USD, and YEN.

Where is my order shipped from?
We have four shipping hubs : Toronto, Canada – Buffalo, USA – London, UK – Sydney – Australia

Does Metropolitan Tea make drop shipments?
No, Metropolitan Tea does not make drop shipments.

Are your tea bags plastic free?
Yes, our tea bags are made from 100% plant-based compostable materials (this includes the string and tag). They contain no plastic and no glue. For more information click here.