FAQs
Frequently asked questions
For more details, or if you have a question not listed below, please contact us.
Ordering
How do I become a customer?
Fill out a customer application and we will set your business up with an customer account for our ordering site. First orders can be placed online, by phone or in-person at a trade show. Fill out an application here.
Is there a minimum order size?
No. We have no minimum order size, but we do have minimum shipping sizes. Please contact us for information. (Note: Metropolitan offers wholesale sales only.)
Do you offer custom / private labeling?
Yes! When customizing products, we offer customers a lot of choices. To see our full menu of options and learn more, click here.
Do you offer custom tea blending?
Yes! Our in-house flavorist and tea sculptor can create your own blends using our broad selection of seasonally grown ingredients. Minimums will apply. Please contact us for more information.
Do you offer B2C? (business direct to consumer)
Metropolitan Tea is a B2B (business to business) wholesale supplier only. To find a business selling our teas local to you, please visit our ‘Find A Teatailer’ webpage. Or, encourage your local tea shop or cafe to order the tea for you.
Special Offers and Promotions
Do you have any promotions?
Yes. In addition to luxury tea, there a many advantages of becoming a Metropolitan customer. A few are highlighted below:
Save 20% on Your First Order
Schedule a virtual Go-To Meeting with one of our Tea Masters and receive 20% off your first order. They will walk you through our ordering website and show you the various tools available that will be most useful for your business.
Weekly Specials and Product Spotlights
Each week we send a Weekly Specials email offering deals and discounts on specific teas and Product Spotlight email showcasing new and timely blends.
Product Photography
Our extensive image gallery is available to any customer who meets the minimum spend requirement of $1,500 per year.
Tea Sampling Program
Samples requested as part of an order are sent with our compliments. Samples without an order are available at a charge of $1.00 per sample at a minimum of $25.00.
Contacting Us
When I call, do I have to speak to a specific salesperson?
No, any member of our seasoned staff of Tea Masters and Tea consultants can help you with any questions you may have.
Do you make in-person sales calls?
No, we do not offer in-person sales calls. We encourage you to ask for a virtual meeting with a member of our staff — this will give you the opportunity to develop a more personal connection with your sales representative and allow them to walk you through the services and support features we offer on our website. We also invite you to come visit us at a trade show near you.
Do you have a showroom?
Yes, our Toronto, Canada office has a showroom (you must call in advance to set up a viewing appointment). The best way to view our complete range however, is to call us and request trial access to our ordering website.
Payments
Which Credit Cards does Metropolitan accept?
We accept MasterCard and VISA. In the USA, we also accept Discover.
Can I pay with debit?
Currently debit payments can only be accepted in person at our Toronto office.
Other payment options?
Please ask our staff about EFT (e-transfer), Interact e-transfer, VISA Debit, ACH, and checks/cheques.
What currencies do you accept?
AUD, CAD, EUR, GBP, USD, and YEN.
Shipping
Where is my order shipped from?
We have four shipping hubs : Toronto, Canada – Buffalo, USA – London, UK – Sydney – Australia
Can I get shipping terms?
First orders are processed by credit card only. Once a credit application has been filled and approved, terms may be given for future orders.
Does Metropolitan Tea make drop shipments?
No, Metropolitan Tea does not make drop shipments.
Sustainability
Are your tea bags plastic free?
Yes, we are proud to offer 100% plant-based compostable tea bags (this includes the string and tag), overwrap envelopes and pouches. To learn more about all of our compostable packaging solutions, click here.