Frequently Asked Questions about us
How can I find a retailer in my area?
We’d
love to help. Please email retailers@metrotea.com and
one of our representatives will let you know where you can find
our tea.
When will my order get shipped?
Our
operational standards are as follows:
Canada: Orders received before 2:00pm EST have an 85%
probability of being shipped that evening at 98% fill rates.
USA: Orders received before 11:59am EST have an 85% probability
of being shipped that evening at 98% fill rates.
UK, Europe and Caribbean: Orders received before
11:59am EST have an 85% probability of being shipped that evening
at 98% fill rates.
International: This is dependant upon the amount of documentation
that needs to be prepared. If there are no Phytosanitary Certificates
required, orders will be processed and shipped within 4-8 hours.
A Phytosanitary Certificate requires 3-5 days of processing time
depending upon the complexity of the order.
Do you have a minimum order size?
No,
we have no minimum order. Experience has shown us however that
a nice full display helps sell tea. When you place your first order
- make a statement! “I sell tea!”
(There is a minimum shipping charge. Orders over a preset
dollar amount may have the freight charge waived. Please
call for further information.)
Do you make on-site sales calls?
Unfortunately
no, Metropolitan Tea cannot make sales calls. Due
to the international nature of our customer base it simply isn’t
feasible to provide everyone with that level of service. Our
experienced salespeople will be happy to help you over the phone.
Does Metropolitan Tea do custom labeling?
Yes – we
have a program known as LUDIFY (Let Us Do It For You) which may
be what you are looking for. Please call our office or consult
our catalogue for more.
How can I get shipping terms?
First
orders are COD or Credit Card only. Subsequent orders
may be given terms based on completing our credit application.
Click here to download our credit application form.
How can I become an exclusive retailer?
Metropolitan Tea Co. does not actively seek out exclusive retailers;
however we do encourage our customers to develop their own ‘brand’ using
our teas and packaging options. This helps create consumer loyalty
to their own brands, a more logical view in our view.
When I call, do I have to speak to a specific
salesperson?
No. Any one of our representatives will
be more than happy to take your order or answer your questions.
Our phone lines are open from 8:30 am –6:00 pm , Eastern
Standard Time. (New
York / Toronto time zone)
Do you have a showroom?
In 2008 our Toronto office will be opening
a show room.
Are orders shipped from the USA?
Our orders are prepared at a central warehouse and fulfillment
center in Toronto Canada. Orders are then shipped from our warehouses
in Buffalo New York, Feltham England or Toronto Canada.
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Russians love their tea. All the great Russian authors, from Dostoyevsky to Tolstoy have written about the warm feeling of sitting near a bubbling samovar.